Returns & exchanges
Fair, clear, and respectful.
We handle every offering with care. Our policy is designed to be fair, transparent and respectful of the energy involved.
If something is wrong
Three steps to a claim.
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Film the unboxing
An unboxing video and clear images are required to process any claim.
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Tell us within 48 hours
Report the issue within 48 hours of delivery, by WhatsApp or email.
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We put it right
Approved claims are replaced or refunded to the original payment method.
Eligibility
Returns or replacements are accepted only if the product is physically broken during transit, incorrect items are delivered, or items are missing.
Reporting issues
Issues must be reported within 48 hours of delivery. An unboxing video and clear images are mandatory for processing any claim.
Exclusions
Personal preference or natural crystal variations are not valid reasons for return. Personally charged or custom-prepared products are non-returnable except for damage in transit, incorrect items, or missing items reported within 48 hours of delivery.
Refund process
Approved refunds are processed to the original payment method. Please note that shipping charges are non-refundable.
Claims are limited to items damaged in transit, incorrect items, or missing items, reported within 48 hours of delivery.
Need to make a claim?
Send your order number, unboxing video and photos. We will guide you from there.